REPORT OF CLIENTS CHARTER ACHIEVEMENTS 2011
| No. | Client Charter | Categories | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. | To manage and conduct quality training programmes in the fields of diplomacy, international relations and foreign languages as scheduled in the IDFR prospectus.* |
Training |
2 | 2 | 2 | 2 | 3 | 1 | 2 | - | 2 | 2 | 2 | 3 | 104.54% |
|
Language |
5 | 6 | 6 | 11 | 12 | 12 | 13 | - | 15 | 15 | 15 | 8 | 92.19% | ||
|
Regional Studies and Security |
1 | 1 | 3 | 1 | 2 | 4 | 2 | - | 2 | 3 | 2 | 1 | 146.67% | ||
| 2. | To inform successful course applicants at least two weeks before the course begins. |
Assessment of Language Courses' application forms only (unit)
|
146 | 174 | 67 | 107 | 200 | 152 | 98 | - | 480 | 131 | 246 | - | 1,801 |
| 3. |
To offer reference and loan services of various up-to-date resource materials in the fields of diplomacy, international relations and foreign languages.** |
Loan Services |
454 | 557 | 394 | 326 | 333 | 481 | 219 | 221 | 405 | 383 | 311 | 360 | 4,444 |
|
Other Services |
247 | 171 | 182 | 157 | 186 | 193 | 233 | 284 | 450 | 525 | 192 | 235 | 3,055 | ||
| 4. | To ensure all facilities and services are available. |
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*The benchmark is based on courses offered in the 2011 IDFR Prospectus by each division (percentage - %)
** Transaction number (unit)
