IDFR organized a “Secretary and Personal Assistant Basic English Development Workshop (SPEED)” at Sunway Velocity Hotel. The objective of the workshop is to improve the communication skills of the participants, including speaking, writing, and listening skills in English. A total of 24 secretaries and personal assistants from various ministries and departments attended the workshop.
The workshop started with a welcome speech from Ms. Sithira Devi A/P Govindan, project manager and Senior Chief Assistant Director of CLCD. The workshop was facilitated by in-house speakers from the Institute of Diplomacy and Foreign Relations (IDFR) and experienced external consultants. Various aspects of effective communication have been applied in different contexts to ensure that the participants' level of understanding increases as was expected. The participants had the opportunity to learn important skills such as etiquette when dealing with customers, writing effective emails and letters, chairing and managing an event or program, techniques in chairing a ceremony and public speaking.
The participants ended the workshop with a deep sense of satisfaction and got tips in carrying out their daily responsibilities effectively from the speakers.
On June 2, 2023, the Director of the Centre for Language and Culture Diplomacy (CLCD), IDFR, presented certificates of attendance to the participants and stated that he hopes that the course content met the objectives of the participants attending the workshop.
